Delivery Policy

Last updated: September 2026

We currently deliver GRÜN Natural orders within South Africa using The Courier Guy and Courier Locker services.

1. Delivery Within South Africa

Orders are delivered within South Africa using our selected courier service.

Depending on the delivery option available at checkout, orders may be delivered:

• To a nominated delivery address; or
• To a selected Courier Locker for locker-to-locker collection.

Courier Locker delivery is subject to the availability and service areas of the courier network.

2. Processing and Dispatch

GRÜN Natural products are made in small batches. Because of this, we do not always hold large quantities of every product in stock.

Your order may therefore be dispatched immediately or may require a short production period before dispatch.

Delivery timeframes are dependent on product availability and current stock levels.

We will always aim to process and dispatch your order as quickly as possible. If there is an unexpected delay, we will contact you.

Once your order has been handed to the courier, the courier's transit time applies.

3. Courier Locker Delivery

If you choose locker-to-locker delivery, you will receive the relevant collection notification and information from the courier.

Please ensure that your contact details are correct when placing your order.

Once a parcel has been delivered to a Courier Locker, it is the customer's responsibility to collect it within the period specified by the courier.

If a parcel is not collected and is returned to us, additional delivery charges may apply if it needs to be sent again.

The Courier Guy currently states that locker recipients have 48 hours after notification to collect a parcel before it is returned to a depot and redelivery fees may apply.

4. Tracking

Once your order has been dispatched, we will provide tracking information where available.

You can use the tracking information provided by the courier to follow your parcel's progress.

5. Delivery Delays

Once a parcel has been handed to the courier, delivery is outside our direct control. Courier delays may occur due to weather, high-volume periods, remote delivery areas, public holidays or other circumstances beyond our control.

We will, however, assist you in following up with the courier if there is a significant delivery issue.

6. Incorrect Delivery Information

Please make sure that your delivery address, contact number and email address are correct before completing your order.

If incorrect information results in additional delivery or redelivery costs, these costs may be charged to the customer.

7. Delivery Charges

Delivery charges will be displayed at checkout before payment is completed.

8. Contact

If you have any questions about your delivery, please contact us at: gruen.natural@gmail.com